The Challenge
With budgetary challenges inherent to educational institutions, Adams 12 had struggled to find the internal support structure needed to maintain, upgrade, and operate its PeopleSoft finance and HCM applications. Historically, it had relied on a combination of internal resources and independent consultants, with mixed results. Adams 12 was looking for a strategic consulting partner that could assist first with a large-scale PeopleSoft upgrade, and then with the ongoing support of its PeopleSoft application, all delivered in a cost-effective manner that could fit within an educational institution’s operational budget.
The Solution
Using an onshore and offshore matrixed team structure, WorkStream built the PeopleSoft HCM and finance support team Adams 12 needed, sizing the team fractionally, from 3 to 8 consultants over the life of the engagement, so the district received the coverage it required without overpaying for resources. That structure has sustained a 10-year relationship between Adams 12 and WorkStream, with 100 percent compliance against defined SLA metrics for ticketing and 99.999 percent system uptime.
The Results
- 10-year AMS relationship — WorkStream’s PeopleSoft AMS partnership with Adams 12 has spanned 10 years.
- 100% SLA compliance — WorkStream has maintained 100 percent compliance with defined SLA metrics for ticketing.
- 99.999% system uptime — WorkStream has kept Adams 12’s PeopleSoft HCM and finance environment running at 99.999 percent uptime.
- 3 to 8 consultants, sized to need — A fractional onshore and offshore team, scaled from 3 to 8 consultants over the engagement, delivered full coverage within an educational institution’s operational budget.
