The Challenge
Baton Rouge-based Amedisys, now an Optum company, has more than 11,000 employees nationwide and has relied on PeopleSoft HCM for years to run its home health and hospice operations. Years of mergers, acquisitions, and shifting business strategy had left a gap between how the organization actually operated and how its PeopleSoft environment was configured. That gap showed up across five core areas: HCM, payroll, time tracking, manager self-service, and security. Amedisys needed a clear-eyed assessment of where its current configuration stood against its actual business processes, not just a patch here and there. Just as important, leadership wanted confidence that any future upgrade to a newer PeopleSoft version would build on solid ground rather than carry forward years of accumulated workarounds.
The Solution
WorkStream’s national delivery team led this assessment over a nine-month engagement, evaluating existing capabilities and design across HCM, payroll, time tracking, manager self-service, and security, then mapping that against Amedisys’s strategic direction and future-state needs. Those findings came together in a single go-forward configuration document, reviewed and approved by Amedisys leadership before any changes were made. Configuration changes and development followed, along with full testing and implementation in the live PeopleSoft HCM application. Amedisys came out of the engagement with a stable, aligned platform, ready for a future PeopleSoft upgrade built on current-state configuration rather than years of accumulated workarounds.
The Results
- Strategic alignment achieved — PeopleSoft configuration was realigned with Amedisys’s current business processes across HCM, payroll, time tracking, manager self-service, and security.
- Full-scope assessment delivered — Existing capabilities were evaluated against future-state needs, producing a single go-forward configuration document approved by leadership.
- Upgrade path secured — Amedisys can now move to a newer version of PeopleSoft without carrying forward outdated or misaligned business processes.
- Nine months, fully tested — Configuration, development, and testing were completed and implemented across all five process areas within a nine-month timeline.
