The Challenge
As Franciscan Health began migrating from PeopleSoft to Workday, it became clear that its team was ill-equipped to handle the ongoing support and maintenance of its on-premise applications while supporting the Workday deployment. The team was tasked with managing the Allscripts financial and EHR system and an ongoing UKG time tracking upgrade, all while supporting the heavy demands of an enterprise-wide Workday application replacing all of these systems.
The Solution
Franciscan Health partnered with WorkStream for WorkStream’s on-premise ERP and Workday expertise, a natural fit for a PeopleSoft to Workday cloud migration. WorkStream assembled a support team covering Allscripts, PeopleSoft HCM, and UKG, taking over daily support while completing an Allscripts upgrade and migrating UKG to the cloud. This freed 100 percent of the Franciscan team’s time for the Workday deployment, with WorkStream also covering Workday-specific needs as they arose, including integrations, reporting, data conversion, and configuration.
The Results
- 100% of internal time freed for Workday — Franciscan’s team gave 100 percent of its time to Workday while WorkStream ran its on-premise systems.
- Legacy applications fully supported — WorkStream covered daily support of Allscripts, PeopleSoft HCM, and UKG throughout the deployment.
- Allscripts upgraded, UKG moved to the cloud — WorkStream upgraded Allscripts and migrated UKG from on-premise to the cloud.
- Flexible Workday project support — WorkStream covered Workday integrations, reporting, data conversion, and configuration as needs arose.
WorkStream served as an integral part of our Workday implementation from project inception, to go-live and post go-live stabilization. They were like a lifeline for us during our implementation when our team couldn’t keep up with the pace of the project demands and timeline.
Dwight Dorsey, Director, ERP Applications, Franciscan Health
