The Challenge
After several decades running PeopleSoft HCM, LG&E needed to streamline, automate, and modernize its manager and employee self-service processes, which had historically relied on paper-based forms with only minor components embedded in PeopleSoft. LG&E was looking for a partner to fully enable PeopleSoft’s Manager and Employee Self-Service functionality, build end-to-end workflow approval routings, and deliver it all on PeopleSoft’s fluid framework so the application could be accessed from a browser, phone, or tablet.
The Solution
LG&E engaged WorkStream to guide it through this strategic initiative. With deep PeopleSoft expertise, WorkStream led LG&E through defining its specific business processes and approval workflow needs, and helped make the infrastructure decisions needed to support PeopleSoft being accessible from employees’ phones and devices outside the LG&E network. WorkStream led the project from inception to completion, developing and testing 13 employee self-service processes and 12 manager self-service processes, all linked to approval workflows that gave full audit and traceability from requester through approver to the approved action being executed in PeopleSoft. The 12-month project was completed within its defined scope and budget.
The Results
- 25 self-service processes delivered — WorkStream developed and tested 13 employee self-service and 12 manager self-service processes.
- Full approval traceability — Every process was linked to approval workflows with full audit traceability from requester through approver to the approved action.
- Anywhere access enabled — WorkStream built the deployment on PeopleSoft’s fluid framework for access from a browser, phone, or tablet.
- On time, on budget — The 12-month project was completed within its defined scope and budget.
