The Challenge
Due to limited resources available with PeopleSoft specialization and limited operational budgetary funds, the City of Louisville struggled to maintain, upgrade, and support its PeopleSoft HCM application with an internal team.
The Solution
Louisville Metro Government partnered with WorkStream for a comprehensive application management services solution covering the City of Louisville’s PeopleSoft environment. The engagement covered maintaining all aspects of the PeopleSoft application, managing all components of security, and providing functional and troubleshooting support across the application. This let the City of Louisville focus its strategic priorities on other initiatives, knowing its PeopleSoft system was secure and well maintained. WorkStream delivered this cost-effectively, eliminating the need for the City of Louisville to hire full-time PeopleSoft resources that were largely unavailable in the market.
The Results
- Full application maintenance — WorkStream maintained every aspect of Louisville Metro’s PeopleSoft application under a single AMS engagement.
- Security fully managed — All components of PeopleSoft security were maintained and managed by WorkStream.
- Ongoing functional support delivered — WorkStream provided continuous functional and troubleshooting support across the application.
- Cost-effective alternative to hiring — WorkStream delivered the engagement cost-effectively, eliminating the need to hire hard-to-find full-time PeopleSoft resources.
