The Challenge
Navient is a financial services company that specializes in managing student loans. A long-time user of PeopleSoft for both HR and finance across its 7,000 employees, Navient struggled to find top-tier talent that could keep its PeopleSoft application running, supported, and upgraded on an ongoing basis. PeopleSoft remained a critical component of its internal operations, particularly for treasury and cash management.
The Solution
WorkStream was responsible for all upgrades, patching, maintenance, performance tuning, and auditing needed to keep the application running. Over a 10-year relationship, WorkStream became an extension of Navient’s IT and business operations, and its support stayed invisible to the people who relied on it. That partnership delivered nine PeopleTools upgrades, three major application upgrades, and seven PUM updates, while reducing Navient’s annual PeopleSoft support costs by 32 percent.
The Results
- 32% reduction in support costs — WorkStream’s AMS engagement reduced Navient’s annual PeopleSoft support costs by 32 percent.
- Platform kept current — Nine PeopleTools upgrades and three major application upgrades kept Navient’s PeopleSoft environment current instead of falling behind.
- Continuous update cadence — Seven PeopleSoft Update Manager (PUM) updates kept the environment patched and supported between major releases.
- Treasury and cash management protected — PeopleSoft support kept a critical piece of Navient’s treasury and cash management operations running reliably for a decade.
