The Challenge
After a large-scale deployment of Workday HCM to replace its existing PeopleSoft HCM application, Sallie Mae faced heavy demand to manage, develop, and monitor more than 150 Workday integrations to third-party applications. Having just gone live with Workday, its internal team could not support the existing workload, nor did it have the in-house expertise to build and monitor the integrations as needed. Sallie Mae needed a vendor who could come in quickly, get up to speed, and manage its integration backlog.
The Solution
Sallie Mae looked to WorkStream to help fill this gap. WorkStream’s expertise in both PeopleSoft and Workday, combined with its existing familiarity with Sallie Mae’s people, processes, and systems, made it well positioned to supply the talent needed. Over a 15-month engagement, WorkStream immediately addressed the integration issues causing disruption across the organization, then worked through a backlog of more than 150 pending integrations, cutting turnaround time from three weeks to two days. Once this core work was finished, WorkStream delivered knowledge transfer and training to Sallie Mae’s internal team so it could remain self-sufficient once the engagement ended.
The Results
- 157 integrations delivered — WorkStream managed, developed, and monitored 157 Workday integrations over the course of the engagement.
- Backlog turnaround cut to 2 days — WorkStream reduced integration backlog turnaround from three weeks down to two days.
- 15-month stabilization engagement — WorkStream stabilized Sallie Mae’s Workday integration environment over a 15-month engagement.
- Internal team made self-sufficient — WorkStream delivered knowledge transfer and training so Sallie Mae’s internal team could sustain the work once the engagement ended.
