The Challenge
Sallie Mae deployed the OneStream application to replace its legacy, on-premise data analytics platform. Given the scarcity of OneStream consultants and application support specialists, Sallie Mae lacked a reliable path to long-term support, upgrades, and ongoing care of the application. It needed help from a consulting vendor but lacked the operational budget to meet the application’s needs.
The Solution
Sallie Mae partnered with WorkStream to assemble an offshore OneStream support team to manage the application’s day-to-day operations, upgrades, and maintenance. WorkStream built a flexible offshore model with a primary and backup resource on every function, delivering 24/7 coverage while saving Sallie Mae 50 percent compared to hiring an equivalent internal team. Over a five-year engagement, that team has completed three major OneStream upgrades, keeping the platform current and reliably supported.
The Results
- 50% savings vs. in-house hiring — WorkStream’s offshore support model delivered full OneStream coverage at half the cost of hiring an equivalent internal team.
- Primary and backup on every function — A flexible offshore structure with primary and backup resources on every function ensures continuous OneStream support with no single point of failure.
- Three major upgrades completed — Over five years, WorkStream has completed three major OneStream upgrades, keeping Sallie Mae’s platform current.
- Five years of scarce expertise, secured — WorkStream has supported Sallie Mae’s OneStream application for five years, closing a persistent gap in hard-to-find OneStream talent.
