The Challenge
As a long-term PeopleSoft HCM and finance user, Steak ‘n Shake had gone through ownership changes and M&A activity that left the organization with limited IT support, specifically in the ERP application space. Steak ‘n Shake needed a vendor that could provide a comprehensive PeopleSoft support team built from a cost-effective, quality-driven consulting bench, along with ongoing application support, maintenance, and upgrades for its PeopleSoft HCM and finance applications.
The Solution
Steak ‘n Shake partnered with WorkStream for its deep experience with the PeopleSoft application and its strength in combining offshore and onshore resources in a matrixed model. WorkStream built an eight-resource matrixed team spanning both HCM and finance on PeopleSoft, delivering full support coverage at a cost 43 percent below hiring an equivalent internal team. Over almost 15 years as Steak ‘n Shake’s sole ERP partner, that team has maintained 99.98 percent system uptime and 100 percent compliance with all SLA metrics for ticket response and resolution.
The Results
- 43% savings vs. internal hires — WorkStream’s matrixed onshore/offshore model delivers full PeopleSoft support coverage at 43 percent less than hiring an equivalent internal team.
- 99.98% system uptime — WorkStream has maintained 99.98 percent uptime on Steak ‘n Shake’s PeopleSoft HCM and finance environment throughout the engagement.
- 100% SLA compliance — WorkStream has met 100 percent of SLA metrics for ticket response and resolution across the life of the engagement.
- Eight-resource team, 15 years running — An eight-person onshore/offshore team has served as Steak ‘n Shake’s sole ERP partner for almost 15 years.
You’ve mastered the art of delivering high quality solutions using both onshore and offshore resources.
Chad Robinson, Senior VP, Information Technology
