The Pillars of a Successful ERP Managed Services Relationship

In the Managed Services industry, we often joke about how a successful ERP relationship is similar to a marriage. It’s built on a foundation of mutual trust and respect and supported by a shared vision. A successful partnership only thrives when both parties deliver value and feel more efficient.

As in any healthy partnership, key principles construct a productive and mutually beneficial relationship. At WorkStream Technology, our client partnerships are built on trust, communication and alignment. The success of an ERP Managed Services engagement relies on more than just industry expertise; it’s about creating a strong, trusting and collaborative relationship. Here’s a deeper dive into the pillars our team believes make up the foundation of a successful ERP Managed Services relationship:

Trust

Trust is vital for any effective partnership. When it comes to selecting a Managed Services provider, businesses vet potential partners who have a proven track record of success, dependable references and a good reputation to ensure they deliver on the promises they make. To be chosen as a trusted partner, a Managed Services provider must be honest about their capabilities, anticipate the client’s challenges and provide solutions on a realistic timeline.

At WorkStream Technology, we pride ourselves on our ability to become an extension of our client’s team and tailor solutions custom-fit to their unique needs. Clients come to us when they need a partner they can trust with their optimization needs and an ERP support plan that works exclusively for them.

Communication

Proactive and effective communication within an ERP Managed Services partnership ensures engagements stay on track. Businesses are looking for a partner that constructively communicates project status and performance. When creating a plan and timeline, it’s essential to establish a main point of contact responsible for communicating deployment updates, available to consult throughout the migration and checks in to make sure the ERP platform is delivering the desired business and technology outcomes.

Our team of global experts works with a variety of clients in different time zones, and part of what makes WorkStream Technology unique is our ability to take on complex projects due to our international team. A considerable part of our role in helping businesses as they migrate to new software platforms is communicating clear expectations and goals throughout the onboarding process.

Alignment

Lastly, alignment between the business and the Managed Services provider is critical to a successful relationship. Both parties must share a clear understanding of goals, objectives and post-deployment success. A well-aligned partnership allows for smoother transitions during deployment and better management of any challenges that may arise.

One of our main goals when starting a new client relationship and maintaining partnerships is strategically aligning through planning and tailored consulting. We understand the importance of setting clear expectations from the beginning of each engagement we take on to ensure that our client’s software investments are utilized to their fullest potential. Our approach, built on these key pillars, not only supports our client relationships but also ensures our efforts to improve their technological infrastructure scales and adapt as they grow.

If you’re looking for a Managed Services provider that can increase your ERP investment ROI, contact us today.